Answers to what we get asked most about our guides and home services. Can't find yours? Contact us; we reply within one business day, in English or Spanish.
Guides
Is a guide a printed product?
No. Every guide is a digital download, and nothing ships. You can print the pages at home or write on them in a PDF app.
How do I get my guide?
Your download link arrives by email right after checkout. If you can't find it, check your spam folder, then send us your order number and we'll resend it. If a file won't open, tell us which device you're using and we'll help.
Can I fill in a guide on screen?
Each product page says whether a guide is printable or fillable, and how many pages it has. Printable PDFs can also be marked up in a PDF app that lets you add notes.
Are the guides in Spanish?
Yes. Every guide comes in English and Spanish, and we answer email in both languages.
Can I share or resell a guide?
Each guide is for your own household's use, and you can print as many copies as you need for that. Reselling it, sharing the files publicly or giving copies to clients isn't allowed. The Digital license page has the details.
Can I return a guide?
Guides can't be returned once downloaded. If a file won't open or isn't what the page described, write to us within 14 days of purchase and we'll fix it or refund you.
Home services
What do I send for the Renovation Quote Review?
Up to three contractor quotes for the same project, plus any drawings or notes you have. After checkout, we email you a secure upload link within one business day.
When do I get the review?
Within five business days you get a written side by side as a PDF by email, with the gaps most likely to become change orders and the questions to ask each contractor. Then we go through it together on a 30-minute call.
Do you visit the house?
Not for the Quote Review: quotes are reviewed as documents. Owner's Representation works remotely anywhere in the US, and in Greater Orlando you can add site visits at $180 each.
How does Owner's Representation work?
Each purchase covers one calendar month for one project: a weekly call with your contractor, schedule and budget tracking, and a review of every change order and invoice before you pay. You renew month to month for as long as the project runs, with no minimum term.
Do you do the construction?
No. We don't build, pull permits or replace the licensed contractor you hire. We work on your side of the table.
Not sure which service fits?
Book a free 20-minute consultation. We'll tell you which service fits your project, or whether you need either.
Getting in touch
How do I reach you?
Use the Contact page or email hello@theempirenest.com. A person answers within one business day.